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Proudly serving Wilmington, Raleigh and Durham NC area since 2011

Our Reviews

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Customer Service


Review Date: 04/30/2021 | Author: Jeff B.

Comments: Upstairs would not cool down with the unit on, called indoor mechanical and Robert and Josh came out within 24 hours. Did a lot of testing and looked everything over and turned out needed and entire new unit. Had a price same day and an appointment set. They were on time, professional, cleaned and made sure everything was running right and even checked to make sure the kids rooms had good air flow to keep them comfortable during these warm spring days in NC. Could not ask for a better outcome to a crappy situation that is going to happen eventually when you own a home. Indoor mechanical will be my go to for anything they offer.

Review Date: 08/16/2019 | Author: Alex L.

Comments: On time, honest, fixed the problem quickly. Can't ask for much more.

Review Date: 07/26/2019 | Author: Allison W.

Comments: I had such a great experience with Indoor Mechanical. I had to get my AC unit replaced along with all new duct work. The price was very reasonable and the work was done on time. They have great customer service, were honest, and hardworking. This was an expensive project but they helped to make it a little less painful. I recommend them to anyone who needs hvac repairs.

Review Date: 08/16/2018 | Author: Courtney G.

Comments: Extremely pleased with Indoor Mechanical Service. We had a complete tear out and new install on our house. Robert and his guys were professional, on time, hard working and very polite. They have exceeded our expectations and would recommend them for all of your HVAC needs.

Review Date: 07/15/2018 | Author: Gina M.

Comments: When I talked to James the young man that did the work , he kept me up to date with what was going on. Very proficient, professionals, gave great details about wat was being done and a lot of options. Yes I would hire him again

Review Date: 02/27/2018 | Author: Thelma M.

Comments: This company showed up on time. They were very friendly and did a wonderful job.

Review Date: 02/27/2018 | Author: Benny G.

Comments: This company showed up on time. They were very friendly and did a great job.

Review Date: 02/10/2018 | Author: Jon C.

Comments: If I could give this company a hundred stars I would. They replaced our heat pump and complete HVAC system for a very reasonable price. The project was massive and took five days to complete but Robert, the owner, and his helpers are so pleasant and unobtrusive that it was not an ordeal to have them here for that long. If you are considering heating related projects and services, you would be foolish not to consider this fine company.

Review Date: 07/07/2017 | Author: John L.

Comments: They came to my home on July 5th ,2017! The 3 of them where AWESOME!!! They where very respectful and kind. Did a GREAT JOB,,will 100% refer people I know to them!! Well done guys.

Review Date: 11/10/2016 | Author: Derek T.

Comments: Quick, thorough and professional. We had Indoor Mechanical replace two heat pumps in our home. He gave us a detailed quote and didn't try to up sale us on the system. The install was done quickly and professionally. I will be using them for all future HVAC needs.

Review Date: 09/06/2016 | Author: Erin W.

Comments: I was extremely happy with the quality of work! They explained everything and answered all my questions. Extremely efficient and arrived on time. Great service and professionalism. I HIGHLY recommend these guys! Love the fact that the owner himself does the work to assure quality and a job done right. 5 stars across the board! Thanks guys!

Review Date: 08/12/2016 | Author: Dale W.

Comments: First time using Indoor Mechanical for HVAC work. I'm an out of state landlord that must rely on the integrity and honesty of local companies. The Quote for the product and installation was the best of 3 separate quotes.The communication from the initial contact through completion was excellent. The promptness and quality of work were both as promised. I have a tenant that is very helpful in evaluating any work done on the property for me. She was very pleased with the A/C installation by Indoor Mechanical. Based on this one experience I would recommend Indoor Mechanical. Dale Wright

Review Date: 08/06/2016 | Author: Dakota H.

Comments: Indoor Mechanical Service got out here quicker than any other company could and they told me exactly what was wrong before they started fixing the issue. I would definitely recommend them.

Review Date: 06/15/2016 | Author: Cheryl F.

Comments: Hard workers.

Review Date: 06/15/2016 | Author: Cheryl F.

Comments: The work is top quality. My only complaint, (a function of trying to do things long-distance), is that work was promised at specific times, but then those times kept changing. In fairness, this is a small company that is trying to juggle a number of different projects. These guys went out of their way to bring window units while the install was happening. Robert explained everything they were doing so that I understood everything going on. Overall, a great group of people, and I will continue to call them for any HVAC needs. I highly recommend them.

Review Date: 05/29/2016 | Author: Kenneth F.

Comments: Very pleased with the service. I would hire them again.

Review Date: 05/07/2016 | Author: Norma L.

Comments: They were good at working with our time frame and very knowledgable and explained all they were doing and all about product they were installing. Hard workers.

Review Date: 01/04/2016 | Author: Lynn I.

Comments: Robert was great to work with. He installed 2 new Nest thermostats that ended up being defective. He came back twice over a weekend after the original service call to trouble shoot, and eventually install Honeywell thermostats for us. We very much appreciate his service and his professionalism, and will absolutely use him again.

Review Date: 12/17/2015 | Author: Jimmie S.

Comments: Arrived on time, and performed service promptly

Review Date: 12/03/2015 | Author: Trish M.

Comments: I am so glad that the owner of the company and his apprentice were there to complete the service. Having a knowledgeable decision maker of the business on site helped me to decide the need for further maintenance of my equipment and prices were negotiated right away. That helped me to make decisions that will ultimately add to the health of our family. Very friendly, accommodating and knowledgeable!

Review Date: 11/09/2015 | Author: a Neighbor

Comments: When the first fix didn't maintain they came back same evening and fixed it again. Very professional and thorough. Would recommend them.

Review Date: 10/28/2015 | Author: Barbara J.

Comments: Great Job.

Review Date: 10/05/2015 | Author: a Neighbor

Comments: Good service for a good price

Review Date: 09/28/2015 | Author: Billy F.


Review Date: 09/21/2015 | Author: Clatence D.

Comments: The work was done fast. We were given window units till they came to do the install. I have some concerns about the noise. I hope it can be resolved.

Review Date: 06/17/2015 | Author: Carol T.

Comments: Very professional, explained everything they were doing, arrived timely, completed on time. Would hire them again!

Review Date: 05/12/2015 | Author: James T.

Comments: I was very pleased with this company. They came on time. Explained what they were going to do, and then did it. Cost was reasonable. Will hire them again.

Review Date: 05/11/2015 | Author: Bill F.

Comments: Very professional and informative at a reasonable price.

Review Date: 04/29/2015 | Author: a Neighbor

Comments: The project was top notch. They were on time and took care of all problems in a timely manner. They were willing to schedule the final walk through and check out on our schedule. The final project turned out great.

Review Date: 04/20/2015 | Author: Matthew L.

Comments: They were very nice. If any questions, which I did have, come up they were quick to call me back and take the time to explain exactly what was done and what was found. I will ask them to service our AC unit from now on.

Review Date: 04/09/2015 | Author: James M.

Comments: They install a heat pump on our home and this company is top Notch.

Review Date: 04/07/2015 | Author: Bonnie B.

Comments: Very knowledgeable and polite. Will hire in the future for cleaning.

Review Date: 04/05/2015 | Author: a Neighbor

Comments: The install went very well. Everyone was professional and very nice. I would recommend this company to others without hesitation.

Review Date: 04/04/2015 | Author: Marvin D.

Comments: Service was excellent.

Review Date: 03/27/2015 | Author: John L.

Comments: They where very nice people.they were very fast at geting my heat up and running.great job

Review Date: 03/04/2015 | Author: a Neighbor

Comments: Very professional and customer friendly, with satisfying results. I would recommend them to others.

Review Date: 12/16/2014 | Author: John H.

Comments: Very honest, and professional I would highly recommend them. The owner of the business was there contacted me with in a hour of the request.

Review Date: 12/15/2014 | Author: Trubee K.

Comments: The owner of the business was present on the job. They were prompt and wore shoe covers to protect our floors. The equipment videoed the ducts as they were being cleaned to insure a thorough job. Once done they tested to be sure everything operated as it should. He oversaw the process. He explained everything ahead of time. The company has the latest equipment. We are very satisfied with the job and the price was fair. We recommend the company.

Review Date: 12/11/2014 | Author: Robert S.

Comments: Extremely prompt in both the initial followup and executing the job. This is what won them the business for me.

Review Date: 12/04/2014 | Author: Barbara A.

Comments: Pleasant, professional and fast.

Review Date: 12/03/2014 | Author: Phil C.

Comments: On time, careful with our household items, new equipment that lets you see what is in your ducts. Throughly professional. Bid and final bill matched. Real nice people.

Review Date: 12/01/2014 | Author: David M.

Comments: They were able to come quickly, arrived on time and were very efficient in how they worked. The technician was willing and able to explain everything he did and provided some much needed education on my system. I am very satisfied with the service provided and this company.

Review Date: 11/14/2014 | Author: Art S.

Comments: Thoroughly professional!!! Their knowledge about their products and how they interact in your home is unsurpassed. I've never felt so completely at ease with a project of this size. Everything was done thoroughly and on time. I can HIGHLY recommend Indoor Mechanical.

Review Date: 11/06/2014 | Author: Sharon M.

Comments: Excellent service from the initial estimate to completion of the job. I recommend them to anyone. They are very professional.

Review Date: 09/01/2014 | Author: Robert H.

Comments: Got here exactly when they said they would.

Review Date: 08/29/2014 | Author: Eric C.

Comments: We made a request through Home Advisor on a Sunday afternoon, thinking it would be the next day before we heard back. Indoor Mechanical called within five minutes, had a technician at our house within an hour, and had our A/C fixed within two hours of the original request. The technician was a total professional and knew his business. Highly recommend these guys!

Review Date: 06/03/2014 | Author: Clementine H.

Comments: They were very professional people they explain everything they did. I recommend them to anyone. They change the AC unit in one day

Review Date: 04/09/2014 | Author: a Neighbor

Comments: The owner was on the job site insuring that the work was done correctly. Also answered all questions.

Review Date: 03/10/2014 | Author: Linda L.

Comments: Absolutely amazing! They were at the house within 30 minutes, identified the issue and BAM fixed it. If your heat/ AC goes out these are the guys to call, I recommend them 110%. No need to look any further, Indoor Mechanical are the angels of HVAC, from the receptionist who takes your call to the tech that comes, nothing short of professional and a pure delight to work with

Review Date: 02/09/2014 | Author: Ruby H.

Comments: I have worked with several business, supposed to be profession people but this company put everyone else to SHAME, We need more people who work as this company did. Everything was completed in record time by Bryan and Justin. If I operated a business, thank goodness I do not but I would try to take these two employees away from Indoor Mechanical, they were an exception in the employee world. These two men are worth their weight in GOLD. That is just how good they were on the job and very professional! Thank you Robert and Erin you have a great company to be proud of

Review Date: 11/14/2013 | Author: Mary L.

Comments: Great work and very nice people to work with.

Review Date: 10/28/2013 | Author: Sharon W.

Comments: Robert and his crew were very professional. I was impressed!

Review Date: 10/18/2013 | Author: Paula P.

Comments: Hired Robert to install heating and air unit. am very pleased with his service. He was very honest and fair with his quotes and did not go over his estimate price. He kept me informed when changes occurred that was not of his doing and completed the job as quickly as possible. He was always professional. Not only was he knowledgeable but showed integrity and was respectful and sincere. His quality of customer service is lacking in other business of today. He never gave me the run a round and did exactly what he promised to do and a little more at his expense. His employees were the same.

Review Date: 09/09/2013 | Author: Carol H.

Comments: We had four quotes, but Robert was the only one that checked out the complete system that needed to be replaced, including the duck work in very small attic! He was very knowledge and we would recommend him to anyone.

Review Date: 08/31/2013 | Author: Bill A.

Comments: After having 3 other HVAC companies look at our system only to tell us that we needed to spend $3000 to $4000 for a new system, Robert of Indoor Mechanical System took the time and effort to really diagnose our system. He discovered and repaired the issue for only $1,080. Our air is cooling and we could not be happier with the service from Indoor Mechanical!!! They will get all of my future Business!!!!

Review Date: 07/30/2013 | Author: Janice D.

Comments: After numerous quotes, we knew Robert was the one to give us the maximum efficiency of a needed new AC unit. He didn't even discuss the project until after a thorough inspection of old unit, heat pump, and duct work in the attic. Justine and helper were professional, knowledgeable, and totally trusted to work alone in home while I was at work. New AC unit & heat pump, new efficient duct work and 3 new needed air vents. Chillin' here in Leland, in every room, with thermostat set on 78 degrees!!! Project done on time and house left clean. Indoor Mechanical is the way to go for new unit & install.

Review Date: 07/18/2013 | Author: Tammy C.

Comments: These guys are awesome! I learned about them through my neighborhood FB page- Robert was so nice- they came out "after hours" and fixed my AC @ a very reasonable price- they are definitely my " go to " AC repair guys from now on! Very delighted with their service !!!

Review Date: 06/13/2013 | Author: Diane T.


Review Date: 06/02/2013 | Author: Darryl E.

Comments: We were very pleased with Indoor Mechanical. The customer service provided was excellent and we would recommend their services to anyone. After receiving many quotes from other providers, we are very happy with our choice!

Review Date: 02/18/2013 | Author: Henson F.

Comments: Very polite, helpful, and professional young men. Worked hard, explained everything they were doing, cleaned up and hauled away all old materials, and even came back to make sure everything was working fine. They did a very nice job, and my new system is purring and keeping my home nice and warm. I would recommend them to anyone needing a new system, or service.

Review Date: 09/10/2012 | Author: Harry T.

Comments: Excellant knowledgable service---FIRST CLASS!

Review Date: 09/08/2012 | Author: Natalie T.

Comments: Speedy & friendly service! So glad we found them!

Review Date: 08/27/2012 | Author: Willie B.

Comments: I am very pleased with the work done and was done in a timely maner even through great distances you came to the rescue like the professional you are, It was really pleasant and a pleasure working with Justin he informed me as to the problem, told me what he was going to do to correct the problem and correct it. I am pleased Thank you so much Willie C. Bell

Review Date: 07/27/2012 | Author: Sandie B.

Comments: He did great work and went out of his way to make sure I was taken care of. I would highly reccomend him to anyone.

Review Date: 07/10/2012 | Author: Pat D.

Comments: Only HVAC contractor I called that called me back and then followed up by providing me what I requested at a fair price and a timely manner. I called over a half dozen, most did not call me back, some never got back to me with an estimate, one gave me a price twice the going rate. (Note I am an electrician four states away and install and wire HVAC systems all the time. Second note a very nice guy to do business with and I will call him again!

Review Date: 06/23/2012 | Author: Kris C.

Comments: Wonderful to work with came out on short notice and delivered excellent service.

Review Date: 06/19/2012 | Author: Melissa L.

Comments: was very pleasant and flexible to work with.

Review Date: 05/27/2012 | Author: Ron T.

Comments: did a fast good job, came back and checked unit again 2 weeks later to make sure it was runnin right

Review Date: 05/14/2012 | Author: April C.

Comments: Robert and his team were very friendly and had my safety as one of their priorities. They came on a two different occasions very late at night to check the problems I was having with my Heating and AC, they were very affordable and even recommend getting second estemates, and didn't charge me a arm and a leg to replace my entire system. They also were great about working with my crazy work schedule. Thank you!

Review Date: 04/30/2012 | Author: Alayne S.

Comments: They arrived when they said they would. No off hours fees. You can call them anytime for service. Price was very reasonable. Will definately use them again to maintain my air unit.

Review Date: 04/14/2012 | Author: Ed J.

Comments: Excellent value and priorty service.

Review Date: 04/11/2012 | Author: Patrick A.

Comments: Please be advised that the contractor you recommended exceeded my expectations. Indoor Mechanical Services of Castle Hayne,NC 28429 The contractor arrived on time and made the necessary A/C repair at a reasonable price and was very professional . Thanks

Review Date: 04/11/2012 | Author: Bernard M.

Comments: Responded to the request fast. Were very prompt and professional doing the job. I am very happy with the results and will recommend them to everyone.

Review Date: 04/10/2012 | Author: Larry D.

Comments: Had to call back but responded promply

Review Date: 04/09/2012 | Author: William O.

Comments: Great team !!!! Did what they said and at a fair price...

Review Date: 03/28/2012 | Author: Bob G.

Comments: Very fast response. Pleasure to work with. Extremely proficient and very thorough. Very fair price. Impressed and will continue to use and recommend.

Review Date: 03/10/2012 | Author: Ken C.

Comments: friendly,honest,and hard working.I have given their business cards out to my friends.

Review Date: 03/01/2012 | Author: Nam L.

Comments: Fast, reliable, friendly. Delivered exactly as promised.

Review Date: 02/29/2012 | Author: Dustin G.

Comments: Delivered exactly what was advertised. Installed new thermostats and cleaned the condensers in the attic. They were 1 hour late which caused me to leave work, but things happen (I did get out of work for a few hours and spent the rest of the day with my family). Professional, courteous, and competent. I will be calling them again for service on my A/C and Heating units.

Review Date: 02/14/2012 | Author: John A.

Comments: QUick , efficient, very clean, explained everything about the heat pump, answered all questions0

Review Date: 02/14/2012 | Author: Sue S.

Comments: Very good to work with, will use Indoor Mechanical Service for all my repairs and replacement needs.

Review Date: 01/12/2012 | Author: Loyd B.

Comments: We ended up with a whole new system of heat and a/c. Robert is very professional and courteous as were the installation team. Job was done in one day and they didn't quit until we were satisfied.

Review Date: 12/22/2011 | Author: a Neighbor

Comments: Quick response and quality work. Responsive to questions about the unit and the work.

Review Date: 12/20/2011 | Author: a Neighbor

Comments: Good prompt work.

Review Date: 12/02/2011 | Author: Steve H.

Comments: IMS performed the services we requested when they said they would at an affordable price. We highly recommend IMS for heating and air conditioning projects.

Review Date: 11/29/2011 | Author: Christine H.

Comments: Wonderful service. And extremely fast response.

Review Date: 11/24/2011 | Author: Ken B.

Comments: very cooperative for schedule and service

Review Date: 11/14/2011 | Author: William M.

Comments: I couldnt have asked for better all around service!I will definately be telling everyone I know about Mechanical Service,LLC!!!!